Curbside Pickup

Expanded Curbside Pickup for held items is available at The Urbana Free Library starting Monday, June 1!

Curbside Pickup Hours:

  • Monday – Thursday: 9:00 a.m. - 7:00 p.m.
  • Friday – Saturday: 9:00 a.m. - 5:00 p.m.
  • Sunday:  1:00 p.m. - 4:00 p.m.

At this time, the Library is partially staffed and remains closed to the public. Please do not come to the Library until your Curbside Pickup appointment has been confirmed.


Step 1: Place Your Requests

Browse the Library’s collections from our website or mobile app and place your requests through our website, mobile app, or by calling the Library at 217-367-4405.  Check to make sure items are available on our shelves, that means they are available for Curbside Pickup. You will be notified when items are ready to pick up.

Step 2: Make Your Curbside Pickup Appointment

After you receive your hold notice, contact us to schedule a time for Curbside Pickup. There are three ways to make a Curbside Pickup appointment:

  • Fill out and submit the online form 
    • Please use this online form only if you have received confirmation that your holds are available and you want a pickup time at least four hours in the future.  Pickup appointments may be scheduled up to a week in advance.
  • Email: curbside@urbanafree.org
  • Call: 217-367-4405
    • If you need a pickup time within the next four hours, please call rather than subitting the online form or emailing.

Step 3: Let Us Know You Have Arrived

Please note: Be sure to bring your photo ID or library card with you for ID verification!

At your confirmed appointment day/time, park in your “Curbside Pickup” designated parking space located on Elm Street (or go to the marked area on Elm Street for walkup patrons), and let us know you’ve arrived by calling 217-367-4405. Please note that our Green St. parking lot is currently blocked off due to the MCORE project.  If you are having trouble finding us on the north side of the Library building, enter '206 W. Elm' into your GPS map app.

Step 4: Pick Up Your Items

Place your photo ID or library card against the driver’s side window of your vehicle. Then, pop your trunk or back hatch and we’ll place your materials in your vehicle. Or, if you prefer, we can place the materials on a table for you to pick up.

Your account must be current and in good standing to utilize Curbside Pickup.

Have questions about Curbside Delivery? Please check our FAQ.

 

We will not be accepting payments, item returns, or donations as a part of our Curbside Pickup service. Any necessary payments can be made online or over the phone prior to arriving for Curbside Pickup. Thank you in advance for your understanding!